Frequently asked questions
What payment methods do you accept?
Bank transfer, e-wallets (GoPay, OVO, DANA, ShopeePay), QRIS, and credit/debit cards — all processed securely through iPaymu.
How long until I receive my order?
Most pieces are made to order, so please allow 5–7 days for making, plus courier delivery time on top of that depending on your location.
Do you ship outside Indonesia?
Not at the moment — we currently only ship within Indonesia, via tracked courier from Medan.
Can I request a custom design?
Often, yes! Message us via our contact page with what you have in mind and we'll let you know if it's possible.
How do I care for my piece?
Care notes come with every order. Most pieces are hand wash cold and dried flat — check the note that comes with yours, since it varies by craft.
Can I return or exchange an item?
Since pieces are made to order, we don't accept returns for change of mind, but we'll always make it right if something arrives damaged or defective. See our refund policy for details.
How can I track my order?
We'll email you a tracking number as soon as your order ships.
How do I get in touch?
Visit our contact page for email, WhatsApp, and our studio address.